鸣谢/Gratitude

鸣谢政府机构资助/

Gratitude to Government

Funders

 

 
1. Government of Canada-1600
 
 
2. Grants Ontario
 
 
3. city of toronto
 
 
4. ontario-trillium-foundation-logo
 
 
TO2015 IGNITE Community Partner

 

Risk Management, Policies and Procedures

Concussion prevention and management (Likelihood: Low, Impact: High)

 

A concussion is a brain injury when trauma is caused to the head; it may occur when an object hits the head or from a fall. This occurrence results in temporary loss of normal brain function and causes cognitive, physical, emotional and sleeping problems. Please note that concussions may not occur right away, sometimes it takes hours or several days for symptoms to appear.

Should a concussion or suspected one occur, employees must take immediate action to ensure proper care is provided. Please refer baelow for the appropriate protocol when faced with this situation:

1. Evaluate the person immediately and look for common signs or symptoms as indicated:

  • Headache
  • Nausea/vomiting
  • Sensitive to light and/or sound
  • Dizziness
  • Temporary amnesia including the inability recollect new or old information
  • Inability to concentrate
  • Balancing problems
  • Decrease in energy
  • bad-tempered
  • Nervous or anxious behaviour
  • Depressed
  • Unusual sleeping patterns including an insomnia or oversleeping

 

      2. Seek emergency treatment or phone 911 immediately when the following symptoms      occur: 

  • Unconsciousness after injury has occurred
  • Spine or skull injuries
  • Excessive and continuous vomiting
  • Difficulty speaking i.e. slurred speech
  • Seizures
  • Inability to stay awake
  • Inability to move certain body parts or weakness
  • Seeing double vision
  • Bleeding from ears
  • Clear fluids leaking from ears or nose
  • Deafness in ears
  • A black eye
  • Difficulties walking or standing up

Education

Toronto Community & Culture Centre (TCCC) takes this injury a very severe occurrence and is dedicated to educating each staff member and volunteer on immediate courses of action when a concussion transpires. Prior to each employee or volunteer starting their work, they will be presented with an information sheet which teaches them about recognizing concussion symptoms and procedures.  Staff will sign the sheet to solidify their understanding and a copy will be documented for the Executive Director. 

 

Prevention

TCCC is efficient with providing excellent housekeeping to prevent the risk of any serious injuries from our visiting clients or staff. Our custodian is trained to carefully follow proper daily floor maintenance including sweeping, mopping, and appropriate cleaning measures. All floors are clutter free at all times and loose cables are tucked away to prevent tripping. Our custodian will promptly tend to spills and repairs to prevent any physical injuries. TCCC has also obtained insurance in case of emergency.

 

Volunteer and staff screening, training (Likelihood: Low, Impact: High)

Staff working with children, seniors or any vulnerable groups must undergo mandatory through police and reference checks to minimize the chances of misconduct and risks in having individuals working under TCCC. In addition, staff and volunteers must receive full training to prepare for their duties upon their start date to ensure they are ready to undertake responsibilities and tasks successfully at TCCC. Training also encourages staff to further their career and personal development to reach their full potential.

 

Harassment (Likelihood: Low, Impact: High)

Prior to hiring, individuals are briefed on company policies, protocols and expectations regarding harassment issues (sexual, psychological, physical or verbal); individuals will also have a clear idea of consequences of breaching policies. All staff should be clear that this type of behaviour is not tolerated and will result in serious disciplinary action being taken.

 

Equitable access

TCCC strongly believes in providing employment, recreation, and settlement services to all service recipients from diverse backgrounds regardless of their socioeconomic, ethical background and gender. We welcome all individuals to our centre including disabled as our centre is fully accessible. In work place, every staff is viewed equal and has the right to the same opportunities.

 

Conflict of Interest

  1. TCCC is a non-partisan organization devoted to serving the community while focusing on settlement services
  2. No member of the House of Commons, the Senate, a provincial/territorial legislature and municipal council members shall be admitted to any share or part of the centre’s benefit
  3. The board of directors, staff and volunteers of TCCC shall not take advantage of his/her position to gain any material or political benefits
  4. The board of director, staff and volunteers of TCCC shall not take advantage of his/her position to accept gifts
  5. The board of directors, staff and volunteers of TCCC shall not take advantage of his/her position to benefit himself/herself and his/her relatives
  6. The board of directors, staff and volunteers of TCCC must comply with the Federal Human Rights Legislation
  7. The board of directors, staff and volunteers of TCCC must comply with the Ontario Human Rights Code
  8. The board of directors, staff and volunteers of TCCC must comply with municipal Non-Discrimination Policy
  9. Any funding granted from the government shall be use strictly for the specific program applied for
  10. Any sponsorship funding shall be used strictly for the specific project the funder is supporting  
  11. Any purchase below $2,500 shall invite one tender
  12. Any purchase over $2,500 shall invite two tenders
  13. Telephone, write or email to the organization’s Executive Director. The Executive Director must investigate and respond within 7 days after receiving the complaint using appropriate methods.
  14. If the victim is not satisfied with the response from the ED, he or she can appeal to the chair and/or the board. The board members must hold board meetings to discuss the matter; the board must appoint a specific board member to second response within 7 days.
  15. If the victim is still not satisfied with the board’s decision, he or she can write to the Ontario Human Right Commission. The board must consider the Ontario Human Right Commission’s decision and respond appropriately after.
  16. Make a concerted effort to show respect to others
  17. Exercise confidentiality when handling case sensitive information
  18. Ability to comply with all Federal, Provincial, and Municipal laws and regulations
  19. Shall not accept gifts from an individual that seeks help from TCCC
  20. Act in good faith and ethically at all times to uphold our prestigious reputation
  21. Always keep TCCC’s best interests in mind when acting on behalf of the Organization
  22. Properly acknowledge contributions from donors
  23. Follow the Code of Conduct and other policies in place
  24. Be responsible to report misconduct in a disclosure statement to the Executive Director promptly
  25. Avoid any inappropriate behavior (harassment, discrimination, etc.)
  26. Providing safety equipment, materials, and protective devices as prescribed by Government policies;
  27. Maintaining equipment, materials and protective devices provided by the employer are maintained in good condition and use as prescribed;
  28. Carrying out safety measures and procedures prescribed in the workplace;
  29. Establishing and maintaining occupational health services for employees as prescribed;
  30. Keeping and maintaining accurate records of the handling, storage, use and disposal of biological, chemical or physical agents as prescribed;
  31. Keeping and maintaining and making available to the employees affected such records of the exposure of an employee to biological, chemical or physical agents as may be prescribed;
  32. Notifying the Executive Director of the use or introduction into a workplace of such biological, chemical or physical agents as may be prescribed;
  33. Comply with a stand limiting the exposure of a worker to biological, chemical, or physical agents as prescribed;

 

Complaints Procedures

Should any individual feel they are being discriminated in their access to the Toronto Community and Culture Centre’s activities and/or services, they should take the following steps.

This policy is approved by the Annual General Meeting that took place in December 1995. The above revised version is approved by Annual General Meeting on December 6, 2013.

 

Police reference checks

Prior to their start date, any individual (employee or volunteer) who is working in the vicinity of vulnerable groups (youth, seniors, and disabled) must submit a police reference check to the Executive Director. Failure to do so may result in a delayed start date or termination.

 

Quality Assurance

TCCC maintains it’s highest of standards through continuous monitoring of our programs and services. We have implemented the logic model in which outcomes and impact are determined by our inputs, activities, and outputs. Next, performance indicators are specified, indicator data is collected, analysis of data, and evaluation is used to determine which adjustments are needed to improve efficiency and effectiveness.  We are setting 85% positive result as our targeted index, while score of 60% is not acceptable.

 

Code of Conduct

Mission: To provide various opportunities, tailor-made social services and effective trainings to new immigrants and refugees for their better adaption to the Canadian society.

Objective: The Code of Conduct was designed to provide a set of guidelines for board members, employees, and volunteers on how one shall act when representing TCCC.

Board members, staff and volunteers shall adhere to the following:

 

 

Health and Safety

Objective: To allow TCCC to work within the rules and regulations as outlined within the Occupational Health and Safety Act of the Province of Ontario; and take precautions to ensure all employees and clients are protected from any kind of injury and affective diseases at TCCC workplace. TCCC is working within the rules and regulations, as outlined within the Occupational Health and Safety Act to ensure the safety of our employees and safety of others are who enter our workplace.

 

TCCC ensures:

  1. Providing safety equipment, materials, and protective devices as prescribed by Government policies;
  2. Maintaining equipment, materials and protective devices provided by the employer are maintained in good condition and use as prescribed;
  3. Carrying out safety measures and procedures prescribed in the workplace;
  4. Establishing and maintaining occupational health services for employees as prescribed;
  5. Keeping and maintaining accurate records of the handling, storage, use and disposal of biological, chemical or physical agents as prescribed;
  6. Keeping and maintaining and making available to the employees affected such records of the exposure of an employee to biological, chemical or physical agents as may be prescribed;
  7. Notifying the Executive Director of the use or introduction into a workplace of such biological, chemical or physical agents as may be prescribed;
  8. Comply with a stand limiting the exposure of a worker to biological, chemical, or physical agents as prescribed;

Powered by Tekspider!